Refund policy

PRODUCTS

1. Colours

Colours may vary from one computer monitor’s display to an other. We cannot guarantee that your computer monitor displays the right colours of our products despite our efforts to be as accurate as possible. If you have any question about a colour, do not hesitate to send us an email.

2. Returns policy

When you receive your purchase, you must at once inspect the parcel and verify its content. If the packaging is damaged and a loss or deterioration of the products is noted or suspected, you have the right to re-quire the carrier to draw up a report that you will sign and on which you will formulate your reservations in handwritten form and then keep a copy of it. Only this report will allow us to respond to a transport claim. You can then send us by email or by post a copy of your invoice and the report so that we can process the complaint.

3. Withdrawal, conditions and refunds

With the exception of personalised items, you can cancel your order within 14 days after receipt of the goods. In all such cases case of cancellation, retraction or return of goods, shipping costs will be at your expense whatever the reason given.

Items must be returned carefully packed within the time limit specified above. They must be unused, complete, in their packaging and in perfect condition for resale. You will also join a copy of your invoice in the parcel. Please inform us by email about the return to : marinanicolaidis@mac.com
Upon reception of your parcel, the returned items will be first duly inspected, to the extent of the conditions enumerated in the previous paragraph have been complied with, you will be refunded within 7 days. Any damaged or improperly used item will not be refunded or exchanged. We will not accept any return of an item that has not been used respecting the instructions for its use and care printed on the label that accompanies each item. Any abnormal use of our products is not our responsibility.